Privacy Policy

Privacy Policy

Mental Health Association of Sarawak is committed to maintaining the trust and confidence of our clients including visitors to our website. We want you to know that Mental Health Association of Sarawak does not sell, rent or trade customer data with any other organisation or businesses for marketing purposes.

This privacy policy contains information on when and why we collect personal information from users of this website, how we use it, and the limited conditions under which we may store, reuse, or share that data.


Who we are

We are Mental Health Association of Sarawak, registered charity 22/69 in Sarawak, Malaysia.

In this privacy policy:

  • “We/Us” means Mental Health Association of Sarawak
  • “Third Party” means someone who is not you or us
  • “Brand Tools” are trading names and Services operated by Mental Health Association of Sarawak, of which a list can be found here

How to contact us

Your opinion matters to us – if you have any questions about our privacy policy or your privacy settings, please contact us through our respective brand interfaces as this will put you in touch with the most appropriate team.


Personal Information we collect about you

The information we collect about you and how we collect it can vary depending on the services that you use or subscribe to, how you have used our services, and how you have interacted with Mental Health Association of Sarawak Brand Tools even if you aren’t a client. We may have also obtained data about you from a third party that has permission to share it with us, as part of some of the Third Party services we utilise in delivering our services.

Information Provided by You

In order to utilise some services provided by Mental Health Association of Sarawak we require your full name and email address. We sometimes also ask for your phone number or address so that we can provide you the best support. If you upload any media for processing that contains personal data,​ that data will also be processed and stored by us as necessary for providing you with the agreed upon services. Credit card information is passed on to a third-party payments provider (PayPal or other secure payment gateway, depending on availability of the service and your location, etc.) for processing and is never directly processed by us nor stored in any way.

Information Provided from Your Use of Our Services

By accessing our website​ We may gather certain information about you such as your general location and IP address to provide relevant contact channels as well as for analytics. Your operating system,​ version,​ browser and browser version,​ and device type may also be collected. This information is not stored by us at any time, but is instead used ad-hoc to customise your online experience.


Information Provided About Third Parties

The personal data of third parties may be provided to us by you in the course of utilising services We provide,​ such as when uploading audio or video to us for processing. Any information obtained in this way is restricted to being stored in compliance with The Malaysian Personal Data Protection Act. Policy surrounding retention and security extends to this information as well. If you,​ as a Service User,​ are providing us with media or documents that contains the personal data of a third party,​ the onus is on you to obtain processing consent from that party.

Information we obtain or create about you as part of the services We offer

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may provide us permission to access information from those accounts or services.

We may include information found in places such as Companies House and information that has been published in for example articles/ newspapers / online.

As part of the registration process for newsletters and promotional materials, we collect personal information and provide services which facilitate our clients collecting personal data. We use that information only where you have asked us to provide you information, to provide an essential means of contact as our client, and to keep records are right and to check every now and then that end users are happy and satisfied.

When someone visits websites owned, managed, created or administrated by Mental Health Association of Sarawak and associated Brand Tools, several third party services engage in standard internet activity collection which is used for anonymous analysis of website visitor behaviour patterns. These third party services include, but are not limited to Google, Yahoo, Bing, Yandex, Alexa, Baidu, Attracta, and other mainstream search engine providers.



Accessing the website(s) advertising and providing the services supplied by Us and through our Brand Tools constitutes an agreement, to which our cookie policy applies.

We use cookies and log files to track user information. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies and support the use of third party cookies for the purpose of service provision through our website. The types of cookies we use include:

  • Site performance cookies – to remember your preferences on websites
  • Anonymous analytics cookies – to help websites monitor their visibility to customers
  • Geotargeting cookies – to provide content based upon your country or region
  • Registration cookies – used to customise browsing when you are logged into a website

Users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites. The following links may be helpful,​ or you can use the ‘Help’ option in your browser for more details.


Retention and Deletion

When it comes to your personal information,​ we only retain it as long as is necessary for us to provide you with our services. In terms of your contact information,​ we retain this for as long as is necessary for legal purposes,​ or as long as your account remains open with us,​ whichever is the longer. All media and documents that you provide, that are shared, or that we create for you, are stored for the duration of the project, and the service schedule of our backup systems, plus an additional 100 days from date of completion or termination of a specific project or agreed limited period that We provide you services. After this the data is automatically deleted,​ unless we receive a request from you for return of the data within 30 days of that completion or termination date. Payment information such as credit card numbers is never stored by us.


Information Security

We have a specialized security team who constantly review and improve our measures to protect your personal information from unauthorized access, accidental loss, disclosure, or unwilling deletion.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal information that is beyond our control.

We will never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site. The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information. Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

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Mental Health Association Sarawak
2991, Block 10 KCLD, Wisma Keretapi
Q3A, Bormill Commercial Centre,
93200 Kuching, Sarawak
Tel / Fax:  +60 (082) 231 459